PRIPC1 IPC-Computer Dual 4K Hybrid-USB Docking Station incl. 130W Netzteil

If you are no longer able to connect multiple screens via your PRIPC1 docking station after the last Windows update and you receive the error message DisplayLink USB Graphics Device: Driver error, your docking station is not defective. There are two possible solutions:

1. install the latest display drivers Please try to download and install the latest display drivers directly from the manufacturer.

2. uninstall the Windows update If updating the drivers does not solve the problem, you can try to manually remove the last installed Windows update:

1. To do this, open "Settings" by selecting the "Gear" in the Start menu.
2. Then click on "Update & Security".
3. In the "Windows Update" tab, select the "Show update history" option.
4. Then click on "Uninstall updates".
5. Select an update here, the updates are sorted chronologically and the latest one is displayed at the top. Click on "Uninstall" and confirm by clicking on "Yes".

Caution: Not all Windows updates can be uninstalled. If uninstalling is not possible or does not solve the problem, you will unfortunately usually have to wait for a subsequent Windows update that fixes this error on the part of Microsoft.

Expert tip: To avoid such problems in the future, you can activate the notifications in the DisplayLink Manager. This will let you know immediately when a new software version is available that has been specially adapted to the latest Windows changes.

If the sound is running on Netflix but the picture remains black, it usually helps to deactivate hardware acceleration in Firefox. Simply proceed as follows:

• Open settings: Click on the menu with the three bars in the top right-hand corner of Firefox and select Settings.
• Find the Performance section: In the General tab, scroll down until you see the Performance section.
• Disable hardware acceleration: First uncheck Use recommended performance settings. Only then will the Use hardware acceleration if available option appear. Remove the tick here too.
• Restart browser: Close Firefox completely and restart it.

Netflix's copy protection should now work correctly with your browser again and the image should be displayed as usual.

A small note: If you are using a docking station with DisplayLink technology, the problem may also be due to the general copy protection (HDCP). In this case, deactivating hardware acceleration will unfortunately not help, as DisplayLink technically prevents the playback of protected content on external monitors.

DisplayLink is a software solution for image transmission. As the signal is sent compressed via the USB channel, the following points arise:

• No Netflix and co. (HDCP problem): Due to copy protection, services such as Netflix, Disney+ or Amazon Prime remain black on DisplayLink monitors. This content only works on the MacBook display or on natively connected monitors.
• Higher CPU load: As the main processor has to calculate the image, the MacBook can get a little warmer when performing very CPU-intensive tasks. With M1 chips and newer, however, this is hardly noticeable in everyday use.
• Limited gaming suitability: The technology is ideal for office work. For professional gaming, however, the slight delay (latency) and the refresh rate, which is usually limited to 60 Hz, are a disadvantage.
• Driver dependency: The DisplayLink Manager must always be running in the background. After macOS updates, it is occasionally necessary to update the driver. In addition, screen recording must be enabled once in the system settings.
• Additional features: Functions such as the monitor pivot (rotation) or operation with the lid closed (clamshell mode) usually work without problems with the current drivers, but depend on the software version.

DisplayLink is the perfect solution for bypassing the monitor limits of Apple chips in the home office. A native connection is the better choice for home cinema evenings or fast gaming.

Windows: Yes, this is possible without any problems. All you have to do is select the appropriate monitor in the Windows display settings and change the value for the screen orientation option to portrait format.

macOS: No, unfortunately this is not possible. As the docking station works under macOS in combination with the DisplayLink software, there are technical restrictions here. Unfortunately, DisplayLink does not currently support vertical use (pivot function) under macOS.

Tip: If you want to use a monitor vertically on the Mac, it must be connected directly to the MacBook (e.g. via USB-C or HDMI) and not via the DisplayLink docking station.

Yes, you can operate both a MacBook Air and a MacBook Pro with M1 or M2 chip with the docking station without any problems.

Here are the most important details for you:

• Compatibility: Although the M1 and M2 processors differ in terms of performance, they use the same architecture for video output via USB-C or Thunderbolt.
• Special feature at Apple: Apple often only allows the connection of a single external monitor with the standard M1 and M2 processors. With the DisplayLink technology of our docking station, however, you can bypass this restriction and use multiple screens on your MacBook.
• Driver: For everything to work smoothly, you need to install the latest DisplayLink Manager on your Mac and enable screen recording in the system settings.

Tip: With the MacBook Air, make sure that the docking station provides sufficient charging power. As the Air does not have its own charging port, it is supplied with power via the same cable that your monitors and USB devices use.

Yes, this is possible without any problems. If you want to connect two external monitors, please pay attention to the labeling of the ports on the docking station.

To operate two monitors, one port from the Display 1 group and one port from the Display 2 group must be assigned. It does not matter whether you choose HDMI or DisplayPort. For example, you can use two HDMI cables, two DisplayPort cables or a combination of both.

No, we do not recommend this. In the past, there have always been compatibility problems between the Mac mini and DisplayLink technology.

We therefore do not recommend using the docking station with the Mac mini in order to guarantee the stable functioning of your hardware. It is best to use the HDMI and Thunderbolt ports directly on the Mac mini for your monitors.

After a major software update from Apple, such as to macOS Ventura, Sonoma or more recent versions, it can happen that the docking station no longer recognizes monitors. This is usually because the installed DisplayLink driver is no longer compatible with the new system architecture.

How to solve the problem:

1. Load the latest driver: Visit the official DisplayLink download page.
2. Select the appropriate version: Download the latest version of the DisplayLink Manager for your operating system. As a rule, the latest version fixes all problems caused by Apple updates.
3. Check permissions: After installation, you must check under Privacy and Security in the System Preferences whether the screen recording access for the DisplayLink Manager is still active. macOS often resets this permission after an update for security reasons.

You can find the link to download the latest drivers here: DisplayLink drivers for macOS.

Tip: It is advisable to check the Synaptics website after every major macOS update, as Apple often makes far-reaching changes to the graphics system to which the DisplayLink driver must respond.