Complaints and returns

Obvious damages in transit must be reported to the parcel service immediately upon receipt of the goods. Please have damaged, dented or open packaging confirmed in writing by the deliverer.

In the case of a hidden transport damage, we ask you to report it immediately to us, as well as to the transport company.

If the package was delivered with DHL, you can claim the damage at the nearest post office. Please show the defective goods together with the complete packaging there.

Otherwise, please contact the following service hotlines:

• DHL: 01805 / 345 22 55 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
• GLS: 0180 / 52 52 700 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)
• DPD: 01805 / 373 200 (each 0,14 euro/min. from the landline, mobile max. 0,42 euro/min.)

You can reach our complaint department under the telephone number: +49 (0) 7823 96 123 - 0

If possible, please send us pictures of packaging and goods: info@ipc-computer.de

If an incorrect item should be delivered, or the delivered goods do not match your device, please send them back to us. To speed up the processing, we would like you to tell us, why the delivered item does not fit. However, this is not a requirement for the effective exercise of your right of revocation. You are also welcome to contact our complaints department by e-mail at info@ipc-computer.de or by telephone at +49 (0) 7823 96 123 - 0.

Please return the defective goods together with the completed return form to us. With a detailed description of the error you can help us to deal with the process as soon as possible. If the space on the return form is not sufficient, please use a supplementary sheet.