Should the purchased spare part fail to deliver the desired result, use our unique IPC solution promise. We determine the cause in our service workshop and show you an economical solution.
If there is any other reason for complaint, please feel free to contact our after sales service team.
To assist us in processing the return, we kindly ask you to enclose the provided return form with the return. If you do not have this form at hand, you can fill in the form here and print it out. However, this is not a requirement for the effective exercise of your right of revocation.
Obvious damages in transit must be reported to the parcel service immediately upon receipt of the goods. Please have damaged, dented or open packaging confirmed in writing by the deliverer.
In the case of a hidden transport damage, we ask you to report it immediately to us, as well as to the transport company.
If the package was delivered with DHL, you can claim the damage at the nearest post office. Please show here the defective goods together with the complete packaging.
Otherwise, please contact the following service hotlines:
You can reach our complaint department under the telephone number: +49 (0) 7823 96 123 - 0
If possible, please send us pictures of packaging and goods: firstname.lastname@example.org
If an incorrect item should be delivered, or the delivered goods do not match your device, please send them back to us. To speed up the processing, we would like you to tell us, why the delivered item does not fit. However, this is not a requirement for the effective exercise of your right of revocation. You are also welcome to contact our complaints department by e-mail at email@example.com or by telephone at +49 (0) 7823 96 123 - 0.
Please make sure before the complaint, that the error is not caused by an incorrect installation or software problems. You are also welcome to contact our complaints department by email at firstname.lastname@example.org or by phone at +49 (0) 7823 96 123 - 0.
Please return the defective goods together with the completed return form to us. With a detailed description of the error you can help us to deal with the process as soon as possible. If the space on the return form is not sufficient, please use a supplementary sheet.
Here you will find the instructions on the right of revocation and the revocation form sample for consumers.